Digital products and game top-ups are generally non-refundable once the transaction is processed.
Refund Eligibility
- Refunds will not be processed if incorrect details are provided.
Valid Reasons for Refunds
- Refunds will be considered for unauthorized transactions, technical issues causing non-delivery of in-game items, or other verifiable errors.
Refund Process
- Users should submit refund requests via our customer support email at vividpsychological@gmail.com.
- Provide the transaction details, including the order number, date of purchase, and a detailed explanation of the issue.
Refund Approval
- Refunds are subject to approval and may require investigation.
- We reserve the right to refuse a refund if the request is beyond the specified refund period or if we determine the purchase was not made in good faith.
Refund Methods
- Approved refunds will be processed using the original payment method.
- In certain cases, alternative refund methods may be considered.
Non-Refundable Items
- Certain in-game items or services may be non-refundable. Users are advised to check product descriptions before making a purchase.
Chargebacks
- Users are encouraged to contact us for resolution before initiating any chargebacks. Chargebacks may result in the suspension of accounts.
Policy Changes
- We reserve the right to update or modify the refund policy at any time. Users will be notified of any changes.
By using our website and making in-game purchases, users acknowledge and agree to abide by this refund policy.
- Refunds will not be processed if incorrect details are provided.
Valid Reasons for Refunds
- Refunds will be considered for unauthorized transactions, technical issues causing non-delivery of in-game items, or other verifiable errors.
Refund Process
- Users should submit refund requests via our customer support email at vividpsychological@gmail.com.
- Provide the transaction details, including the order number, date of purchase, and a detailed explanation of the issue.
Refund Approval
- Refunds are subject to approval and may require investigation.
- We reserve the right to refuse a refund if the request is beyond the specified refund period or if we determine the purchase was not made in good faith.
Refund Methods
- Approved refunds will be processed using the original payment method.
- In certain cases, alternative refund methods may be considered.
Non-Refundable Items
- Certain in-game items or services may be non-refundable. Users are advised to check product descriptions before making a purchase.
Chargebacks
- Users are encouraged to contact us for resolution before initiating any chargebacks. Chargebacks may result in the suspension of accounts.
Policy Changes
- We reserve the right to update or modify the refund policy at any time. Users will be notified of any changes.
By using our website and making in-game purchases, users acknowledge and agree to abide by this refund policy.
Last Updated: February 2026